Common Questions

A concise knowledge base about our reports, submission process, timing, and privacy. If you can’t find your answer here, email support@destinyscrolls.com.

Ordering & Delivery

Q: How long does it take to receive my report?
A: Most reports are delivered within 2–3 business days after we receive your materials. The Destiny Panorama typically requires 3–5 business days. For urgent decisions, consider Real-Time Qimen Guidance.

Q: How will my report be delivered?
A: As a PDF attachment from support@destinyscrolls.com. If it’s not in your inbox, please check spam or promotions.

Q: Can I request an earlier delivery?
A: For time-critical cases, email us with your deadline and time zone. We’ll advise feasibility or propose the nearest favorable window.

Submission & Materials

Q: What information should I send?
A: Birth date, time, and place; your focus area or key question; and 1–3 relevant photos (face / palm / environment, if applicable). Send to support@destinyscrolls.com.

Q: What if I don’t know my exact birth time?
A: Provide your best estimate and any clues (e.g., “morning”, hospital records). We’ll include uncertainty notes and emphasize stable indicators.

Q: Can I submit multiple questions?
A: Each report focuses on one primary topic for depth and clarity. For multiple decisions, you can request a bundle or add-on.

Methods & Accuracy

Q: How do you combine Qimen with Bazi / Ziwei / Zhouyi / Physiognomy?
A: Qimen anchors timing and posture; Bazi clarifies elemental structure and temperament; Ziwei maps archetype and relational dynamics; Zhouyi reads change patterns; Physiognomy observes visible signatures. This triangulation increases practical accuracy.

Q: Is this fortune-telling?
A: We provide strategic guidance, not deterministic verdicts. The goal is to align choice with timing, not to remove your agency.

Q: Can you predict exact outcomes?
A: We identify tendencies, windows, and leverage points. Outcomes are shaped by action and context; we focus on increasing your odds with timing and stance.

Revisions & Follow-Ups

Q: Can I ask follow-up questions?
A: Yes—brief clarifications related to the delivered report are welcome via email. For new topics or expanded scope, consider an additional report or Real-Time Qimen.

Q: Do you offer refunds?
A: Due to the custom nature of our work, reports are non-refundable once analysis has started. If there is a delivery error or missing file, we will correct it promptly.

Privacy & Ethics

Q: How do you protect my data?
A: All materials are used solely for preparing your report and kept strictly confidential. We never share or sell client data.

Q: Are there topics you won’t cover?
A: We do not replace legal, financial, or medical professionals. Our work provides personal guidance and timing insight; it is not a substitute for licensed advice.

Still have questions? Email support@destinyscrolls.com and we’ll assist you promptly.